Terms of Service

End User Terms of Service

Last Updated: December 1, 2018

We updated these Terms of Service on December 1, 2018. These changes will be effective January 1, 2019, to customers who signed up for Services before December 1, 2018. Signatories on the Order may be referred to individually as a “Party” and collectively as the “Parties”.

THESE ONLINE TERMS OF SERVICE, including the Order(s) and any applicable Service Attachments, which by this reference are incorporated herein (“Agreement”), are a binding agreement between Got2Web, LLC (“Company”) and the Customer (“Customer”) identified on the Order.

Company provides services and equipment intended solely for business use, pursuant to the terms and conditions set forth in this Agreement and on the condition that Customer accepts and complies with this Agreement. By signing an Order, Customer (a) accepts this agreement and agrees that Customer is legally bound by its terms; and (b) represents and warrants that: (i) its representative is 18 years of age or of legal age to enter into a binding agreement; and (ii) has the right, power, and authority to enter into this agreement on behalf of the corporation, governmental organization, or other legal entity, and to bind such organization to these terms. If Customer does not agree to the terms of this agreement, neither Customer nor its End Users may not download, install, or use the Services or Equipment.

1. DEFINITIONS.
   1. “Account Administrator” means the person(s) who have been granted authority by Customer to set up, amend, or otherwise control settings and/or make additional purchases for the account via the Account Manager. Account Administrators may have varying levels of account rights, skills, or permissions.
   2. “Account Data”means any business contact information provided with the account; logs of calling or other metadata developed or collected in the provision of the Services; configuration data; and records of any Services purchased under this Agreement.
   3. “Administrative Fees”means any administrative recovery fees, 911 cost recovery fees and the like separately charged by Company to Customer.
   4. “Account Manager” means the online Account Manager through which Account Administrators control settings and/or make additional purchases for the account.
   5. “Affiliate(s)”means a person or entity that is controlled by a Party hereto, controls a Party hereto, or is under common control with a Party hereto, and “control” means beneficial ownership of great than fifty percent (50%) of an entity’s then-outstanding voting securities or ownership interests.
   6. “Confidential Information”means any information disclosed by or on behalf of the Disclosing Party to the Receiving Party that should reasonably be considered as confidential given the nature of the information and the circumstances surrounding its disclosure. Confidential Information excludes any information or data which the Receiving Party can demonstrate: (i) is available to the public; (ii) becomes available to the public through no breach of this or any other agreements between the Parties; (iii) before its disclosure hereunder, was known by the Receiving Party without any obligation owing to the Disclosing Party (directly or indirectly) to hold it in confidence; (iv) is received from a third party who does not owe any duty to the Disclosing Party (directly or indirectly) with respect to such information; (v) is independently developed by the Receiving Party without the use of Confidential Information of the Disclosing Party; or (vi) is approved for release by written authorization of the Disclosing Party but only to the extent of such authorization and without any disassembly, reverse engineering, or similar undertaking by Receiving Party.
   7. “Customer Content”means the content of calls, facsimiles, SMS messages, voicemails, voice recordings, shared files, conferences or other communications transmitted or stored through the Services.
   8. “Disclosing Party”means the Party disclosing Confidential Information or on whose behalf Confidential Information is disclosed by such Party’s agents, including but not limited to, its Affiliates, officers, directors, employees and attorneys.
   9. “Effective Date”means the date of execution of the initial Order.
   10. “End Point”means an application or device through which any End-User might access and/or use any of the Services, including without limitation IP Desk Phones, Desktop Clients, Web Clients, Mobile Applications, and Software Integrations.
   11. “End User”means an individual user to whom Customer makes the Services available, and may be a natural person, and may include but is not limited to Customer’s employees, consultants, clients, external users, invitees, contractors and agents.
   12. “Equipment” means equipment or hardware which Customer acquires from Company, a Company Affiliate, a Company authorized vendor or a Leasing Company, for use in connection with the Services.
   13. “Intellectual Property Rights”or “IP Rights” means all common law and statutory rights (whether registered or unregistered, or recorded or unrecorded, regardless of method) arising out of or associated with: (a) patents and patent applications, inventions, industrial designs, discoveries, business methods, and processes; (b) copyrights and copyright registrations, and “moral” rights; (c) the protection of trade and industrial secrets and Confidential Information; (d) other proprietary rights relating to intangible property; (e) trademarks, trade names and service marks; (f) a person’s name, likeness, voice, photograph or signature, including without limitation rights of personality, privacy, and publicity; (g) analogous rights to those set forth above; and (h) divisions, continuations, continuations-in-part, renewals, reissuances and extensions of the foregoing (as applicable).
   14. “Order(s)”means a request or order for Service describing the type and quantity of Services required by Customer and submitted and accepted by the Parties in accordance with Section 2(A) (Ordering Services). The Order may be presented and executed via the Account Manager.
   15. “Receiving Party”means the Party or its agents, including, but not limited to its Affiliates, officers, directors, employees and attorneys receiving Confidential Information.
   16. “Service(s)”means all services or Equipment provided under this Agreement, and set forth in one or more Order(s).
   17. “Start Date” means the date so identified in the relevant Order or the date on which Customer orders Services the Account Manager.
   18. “Taxes”means any and all federal, state, local, municipal, foreign and other taxes and fees charged or collected from Customers, including but not limited to any Universal Service Fund, TRS and 911 taxes and fees.
   19. “Term”means the Initial Term plus any Renewal Terms.
   20. “Use Policy”refers to any of the policies identified in Section 5(B) (Use Policies).
2. ORDERING AND TERM.
   1. Ordering Services. Customer may order Services by executing an Order in the format provided by Company. The Order will identify the Services requested by Customer. An Order will become binding when it is executed by the Customer and accepted by Company. Company may accept an Order by commencing performance of the requested Services. The Services will begin on the Start Date. Customer may purchase additional Services, software, and equipment through execution of additional Orders.
   2. Term. The Term of this Agreement will commence on the Effective Date and continue until the last Order is terminated or expires, unless terminated earlier in accordance with its terms.
   3. Services Term and Automatic Renewal. The Services Term will begin on the Start Date of the initial Order and continue for the initial term set forth in the initial Order (“Initial Term”). Upon expiration of the Initial Term, recurring Services will automatically renew for successive periods of the same length as the Initial Term (each a “Renewal Term”) unless the Customer gives notice of non-renewal at least thirty (30) days before the expiration of the Initial Term or the then-current Renewal Term or as is otherwise agreed upon in the Order. The term of any recurring Services added after the initial Order is submitted will start on the Start Date of the subsequent Order, will run coterminously with the then-current Term of any preexisting Services, and will be billed on the same billing cycles as the preexisting Services.
3. INVOICING AND PAYMENT.
   1. Prices and Charges.
      1. All prices are identified in US dollars. Additional charges may result if Customer activates additional features, exceeds usage thresholds, or purchases additional Services or equipment. Customer will be liable for all charges resulting from use of the Services on its account.
      2. Recurring charges for the Services begin on the Start Date, and will continue for the Term. Recurring charges (such as charges for phone numbers, product licenses, minute bundles, and equipment rental fees) will, once incurred, remain in effect for the then-current Term. Company will provide notice of any proposed increase in such charges no later than sixty (60) days before the end of the Initial Term or then-current Renewal Term, and any such increase will be effective on the first day of the next Renewal Term. Administrative Fees that Company is entitled to pass on to its customers as a surcharge pursuant to applicable laws may be increased on thirty (30) days’ written notice.
   2. Billing and Payment
      1. All Services and equipment must be purchased via valid credit or debit card at the time of purchase. By providing a valid credit or debit card, Customer is expressly authorizing all Services and Equipment charges and fees to be charged to such payment card, including recurring payments billed on a monthly or annual basis. This authorization will remain valid until 30 calendar days after you terminate our authority to charge your payment method. In addition, Customer’s provided credit card shall be used for any in-month purchases of additional services and products, or where Customer has exceeded usage or threshold limits, and any overage charges. Recurring charges are billed to the credit or debit card associated with your account monthly in advance for those Services and Equipment in the following month. Credit and debit card payments are subject to the approval of the card issuer, and Company will not be liable in any way if a card issuer refuses to accept a credit or debit card for any reason. Customer is responsible for any credit card chargeback or similar fees for refused or rejected payments that Company is entitled to charge under this Agreement. If the payment card associated with Customer’s account is declined or fails for any reason, Company will send Customer a notice using the contact information associated with Customer’s account. Company may continue to attempt charging Customer’s payment card for outstanding charges and additional fees along with any other rights and remedies available to Company under this Agreement, at law or in equity.
      2. Unless otherwise stated at the time of purchase or on the billing statement, payment is due in full, without deduction or set-off, within thirty (30) days of the date on the billing statement. Any payment not made when due may be subject to a late payment fee equivalent to the lesser of (i) one and a half percent (1.5%) per month; or (ii) the highest rate allowed by law. Company’s acceptance of late or partial payments (regardless of how they are marked or designated (including without limitation as ‘Paid in Full’, ‘Accord and Satisfaction’, or similarly)) will not waive, limit, or prejudice in any way Company’s rights to collect any amount due. Company may terminate the Services and this Agreement for non-payment if any fees or charges are not paid within thirty (30) days of the due date.
   3. Taxes. All rates, fees, and charges are exclusive of applicable Taxes, for which Customer is solely responsible. Taxes may vary based on jurisdiction and the Services provided. Taxes, access fees, universal service or other recovery fees, or similar charges will be adjusted on the date in which those increases become effective as mandated by competent authority. If any withholding tax is levied on the payments, then Customer must increase the sums paid to Company so that the amount received by Company after the withholding tax is deducted is the full amount Company would have received if no withholding or deduction had been made.
   4. Billing Disputes. If a Customer reasonably and in good faith disputes any portion of Company’s charges, it must provide written notice to Company within thirty (30) days of the billing date, identifying the reason for the dispute and the amount being disputed. Customer’s dispute as to any portion of the billing statement will not excuse Customer’s obligation to timely pay the undisputed portion of the billing statement. Upon resolution, Customer must pay any unpaid amounts within thirty (30) days. Any amounts that are found to be in error resulting in an overpayment by the Customer will be applied as a billing credit against future charges. Customer will be reimbursed any such outstanding billing credits at the expiration or termination of this Agreement.
4. PROVISION OF THE SERVICE
   1. General Terms. Company will provide the Services as described in the relevant Order.
      1. Company may retire Services that become obsolete and replace them with new Services that provide the same or similar functionality, as necessary, upon notice to you.
      2. The Service is not a telecommunications service. Important distinctions exist between telecommunications services and the Services. The Services are subject to different regulatory treatment than telecommunications service. This treatment may limit or otherwise affect Customer’s rights of redress before regulatory agencies.
      3. The provision of 911 Dialing Services shall be subject to the https://www.fcc.gov/general/9-1-1-and-e9-1-1-services.
      4. The Service does not support 0+ or operator assisted calling (including, without limitation, collect calls, third party billing calls or calling card calls). The Service may not support 311, 511 and/or other x11 (other than certain specified dialing such as 911 and 411, which are provided for elsewhere in this ToS) services in one or more (or all) service areas.
      5. Customer acknowledges that Company may provide details of the numbers issued to Customer and/or End Users by Company to organizations that wish to compile directories or directory enquiry services, and Customer consents to such disclosure.  
      6. Although the Service may be used to place calls to foreign countries from within the United States, Company does not presently offer or support the Service in any country other than the United States. If Customer uses the Service outside of the United States, Customer will be solely responsible for any violations of local laws and regulations resulting from such use.
   2. Incompatibility With Other Services.
      1. The Service may not be compatible with security systems. Customer may be required to maintain a telephone connection through your local exchange carrier in order to use any alarm monitoring functions for any security system installed in your home or business. You are responsible for contacting the alarm monitoring company to test the compatibility of any alarm monitoring or security system with the Service.
      2. The Service may not be compatible with some broadband services. You further acknowledge that some providers of broadband service may provide modems that prevent the transmission of communications using the Service. Company does not warrant that the Services will be compatible with all broadband services and expressly disclaims any express or implied warranties regarding the compatibility of the Service with any particular broadband service.
   3. Customer Care. Company provides technical support for Services to its Customers. Support shall be available during Company’s regular business hours, unless otherwise specified.
   4. Professional Services. Certain Services may require professional services for implementation. Under such a circumstance, Company shall notify Customer of the requirement of such professional services, and shall require Company’s written consent (which may be in the form of a separately executed Statement of Work) to proceed with the performance of such professional services. Any such services are governed by this Agreement and any applicable Statement of Work (SOW), which may be attached hereto.
   5. Subcontracting. Company may provide any of the Services hereunder through any of its Affiliates or subcontractors, provided that Company will bear the same degree of responsibility for acts and omissions for those subcontractors acting on Company’s behalf in the performance of its obligations under this Agreement as it would bear if such acts and omissions were performed by Company directly.
5. USE OF THE SERVICE.
   1. Service Requirements. The Services are dependent upon Customer’s maintenance of sufficient Internet access, networks and power. Blockage or outage of Customer’s internet access will not be cause for withholding payments due under this Agreement.
   2. Use Policies. Customer may use the Services only in compliance with this Agreement, applicable laws, and the Use Policies referenced below, which are incorporated into and form part of this Agreement. Customer may not use, or permit the use of the Services, to interfere with the use of the Services by others or with the operation of the network. Customer may not resell the Services. Customer must ensure that its End Users comply with the Use Policies. Any breach of this Section (Use Policies) will be deemed a material breach of this Agreement. Company may update the Use Policies from time to time, and will provide notice to Customer at the email address on file with the account. Such updates will become effective thirty (30) days after such notice to Customer.
      1. Acceptable Use Policy. The Services must be used in accordance with the Acceptable Use Policy, available at [INSERT LINK].
      2. Emergency Services. The policy governing the provision of emergency services accessed via the Services is available at [INSERT LINK].
      3. Notwithstanding anything to the contrary in this Agreement, Company may act immediately and without notice to suspend or limit the Services if Company reasonably suspects fraudulent or illegal activity in the Customer’s account, material breach of the these Use Policies, or use of the Services that could interfere with the functioning of the network provided such suspension or limitation may only be to the extent reasonably necessary to protect against the applicable condition, activity, or use. Company will promptly remove the suspension or limitation as soon as the condition, activity or use is resolved and mitigated in full. If Customer anticipates legitimate but unusual activity on its account, Customer should contact Company in advance to avoid any Service disruption.

6. EQUIPMENT AND SHIPPING
   1. General; Shipping. Customer may order Equipment from Company from time to time for use with the Services by entering into Service Orders. Customer shall pay all shipping and related charges unless otherwise agreed upon in writing. All Equipment shipments are F.C.A. (free carrier), and title and risk of loss or damage shall pass to Customer upon delivery to the carrier. Customer shall be deemed the importer of Equipment for all purposes, and shall be liable for any applicable customs, import/export duties, clearance charges and other Taxes (including VAT), in connection with international shipments.
   2. Warranty and Returns. Company will pass through to Customer all warranties that Company is expressly authorized by the original Supplier to pass through to Customer.
   3. Lost, Stolen, Altered or Broken Equipment. During the Term, Customer shall not modify the Equipment in any manner without the express written consent of Company and shall only use the Equipment in connection with the Services. Customer shall be responsible for all lost, stolen or broken equipment (except to the extent covered by warranty) and shall promptly notify Company of any such loss or theft and cooperate with Company as reasonably requested to prevent unauthorized use of lost or stolen Equipment.  
   4. Equipment Leasing Companies. Company may refer Customer to one or more unaffiliated companies that have agreed to provide Equipment leasing options to Company’s customers (a “Leasing Company”). The terms of any such leasing arrangement shall be governed solely by Customer’s contract with the Leasing Company. Company does not endorse, guarantee the services of, or have control over such Leasing Companies and disclaims all liability in connection with their services. The use of any financial information, Personal Data and other information disclosed to or collected by Leasing Companies is governed by such Leasing Company’s own privacy policies and not by Company’s Privacy Policy.  
   5. Unsupported Devices, etc. Customer shall be responsible for ensuring that any Equipment acquired from a third-party vendor is in reasonable working condition and configured in accordance with Company’s technical requirements. Customer shall not access or use the Services with any equipment or devices other than supported Equipment, without Company’s consent. Company shall have no liability whatsoever for Customer’s access or use of the Services with any equipment or device that is not supported by Company, even if Service provider has consented to Customer’s use of such device.
7. TERMINATION
   1. Termination for Cause. Either Party may terminate this Agreement and any Services purchased hereunder in whole or part by giving written notice to the other Party if the other Party: i) breaches any material term of this Agreement and fails to cure such breach within thirty (30) days after receipt of such notice; ii) at the written recommendation of a government or regulatory agency following a change in either applicable laws or the Services; or iii) upon the commencement by or against the other Party of insolvency, receivership or bankruptcy proceedings or any other proceedings or an assignment for the benefit of creditors.
   2. Effect of Termination
      1. If Customer terminates the Services, a portion of the Services, or this Agreement in its entirety due to Company’s material breach under Section 7(A) (Termination for Cause), Customer will not be liable for any fees or charges for terminated Services for any period subsequent to the effective date of such termination (except those arising from continued usage before the Services are disconnected), and Company will provide Customer a pro-rata refund of any prepaid and unused fees or charges paid by Customer for terminated Services.
      2. If this Agreement or any Services are terminated for any reason other than as a result of a material breach by Company or as set forth in Section 15(I) (Regulatory and Legal Changes) the Customer must, to the extent permitted by applicable law and without limiting any other right or remedy of Company, pay within thirty (30) days of such termination all amounts that have accrued prior to such termination, as well as all sums remaining unpaid for the Services for the remainder of the then-current Term plus related Taxes and fees.