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Moving Forward During Uncertain Times with Unified Communications

by Apr 17, 2020Articles0 comments

Moving Forward During Uncertain Times with Unified Communications

As businesses are forced to change their everyday operations, due to new work-from-home policies, mandatory shutdowns, and much more, they are rightfully anxious about maintaining the health, well-being, and safety of colleagues, suppliers, and customers.

They are also just as concerned about stabilizing their operations during a disruptive and uncertain time. Keeping up productivity, managing costs, and ensuring that customers are properly served are all issues that are front and center for owners, managers, and staff — even in the face of a pandemic.

As a business owner, you are continuously helping your staff meet these changing business dynamics. Transitioning from a traditional office setting to one that relies on a remote and mobile workforce can take some creativity and flexibility. More importantly, it takes an infrastructure that provides maximum scalability, reliability, flexibility, and simplicity, all of which can be provided by an effective unified communications solution, coupled with the guidance of an experienced cloud service provider, such as Got2Connect.

An infrastructure that enables a productive, fully functional and seamless remote work experience relies on an all-in-one solution from which users can make and take calls, manage voicemails, manage and change auto-attendants, chat, and conduct video meetings from anywhere. The combination of these critical work functions in one simple interface is an indispensable component of any company’s successful work from home or remote work strategy. Got2Connect’s proven technologies and experienced team have helped many small- and medium-sized businesses remain connected, engaged, and productive while working in remote environments — numbers that have skyrocketed overnight during the “new normal” of COVID-19. As business owners evaluate the right solution to use, there are a few important guidelines to help businesses ease into a remote communications environment:

Access to Essential Tools and Services

Business communication doesn’t just happen over the phone — employees rely heavily on the ability to chat, text, conduct video meetings, and easily access business contacts in the office and on the go. Now more than ever, an effective UCaaS solution needs to be able to deliver all of that functionality and more — all the features that make a business hum. Removing any one of these features would be highly disruptive throughout the organization. Got2Connect has structured its UCaaS platform to give remote and mobile employees access to the very same features and functionalities they use daily.

Redundancy is a Requisite

Got2Connect provides a georedundant network, offering the best option for businesses. Got2Connect has built a network architecture that minimizes any disruption to the network caused by power outages, severe weather, and other factors. If one data center goes down for any reason, a fully redundant site immediately becomes active, ensuring continuous service for all Got2Connect customers.

Security is Paramount

For many businesses — particularly within regulated sectors such as healthcare or financial services — the move to remote operations can bring with it serious security concerns, as private, protected data that was previously handled locally is now being distributed via digital channels. An effective UCaaS solution needs to be able to mitigate those concerns by providing the most stringent of security protocols.

Mobility is a Must

All employees — regardless of where they work — should have the same communications tools at their disposal. This is especially important now, as more and more employees — and even entire workgroups — are finding themselves outside the traditional office space for a significant period of time. Giving those remote employees a mobile application with the same level of functionality as their desk phone ensures they can maintain the same level of collaboration at home as they could in the office. This is crucial on not just a practical level, but in terms of giving those employees a sense of a familiar work environment — something easily lost among the rapid changes that came with COVID-19.

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